Heavy-Duty 42-Pocket Tool Backpack – Waterproof Moulded Base

Every tool in its own pocket, both hands free and a base that stands up on a wet site. A heavy-duty tool backpack for electricians, plumbers and anyone who carries their kit from the van to the job.

• 42 tool pockets across two large zipped compartments, so screwdrivers, pliers, testers and bits each have a place.
• Carry it on your back and keep your hands free for ladders, boxes and materials. Top carry handle for lifting in and out of the van.
• Waterproof moulded base that stands the bag up and keeps the contents off wet floors and muddy ground.
• Removable tool carrier and a front pocket for cables, leads and the things you reach for most.
• Heavy-duty build in black with hi-vis green trim.

In the box: tool backpack. Tools not included.

Ordering

How do I place an order?
Browse our range at prodirecttools.com, add items to your basket, and follow the checkout process. You'll receive an order confirmation email once your order has been placed, and a dispatch confirmation with tracking details once it's been shipped.

Can I amend or cancel my order after placing it?
If you need to make changes, contact us at hello@prodirecttools.com as soon as possible. We'll do our best to help, but once an order has been dispatched we're unable to make changes and you'll need to follow our standard returns process.

Do I need an account to place an order?
No. You can check out as a guest. Creating an account simply makes it easier to track orders and manage returns.

Is VAT included in your prices?
Yes. All prices displayed on our website include VAT unless otherwise stated.

Do you offer trade or bulk discounts?
For trade and bulk enquiries, please contact us at hello@prodirecttools.com with details of what you need and we'll do our best to help.

Products

Are your products genuine branded items?
We sell a mix of professional-grade tools and compatible accessories. Products listed as "compatible with" a brand (such as DeWalt, Makita, Milwaukee, or Dyson) are high-quality aftermarket accessories designed to work with those platforms — they are not manufactured by or affiliated with those brands. This is clearly stated in each product listing.

Will compatible batteries work with my existing tools?
Yes. Our compatible batteries and chargers are designed to fit and function with the corresponding brand platforms. For example, our Makita Compatible 18V batteries work with Makita 18V LXT tools. If you're unsure whether a product is compatible with your specific tool, contact us before ordering and we'll check for you.

What brands do you stock compatible products for?
We currently offer products compatible with DeWalt, Makita, Milwaukee, and Dyson platforms, including batteries, chargers, power tools, and accessories. We're continually expanding our range based on customer demand.

Do compatible batteries have the same capacity as originals?
Our compatible batteries are available in various capacities, including high-capacity options (e.g. 8Ah packs) that often match or exceed the capacity of standard OEM batteries. Specific capacity details are listed on each product page.

Are your paint sprayers suitable for professional use?
Yes. Our range includes professional-grade airless paint sprayers, HVLP spray guns, and pneumatic pressure systems suitable for trade decorators and professional use. Product specifications including PSI, wattage, and tip sizes are listed on each product page to help you choose the right sprayer for the job.

Do your garden tools use the same batteries as the power tools?
Many of our cordless garden tools are compatible with the same battery platforms as our power tools (e.g. Makita 18V, DeWalt 20V). Check the individual product listing to confirm which battery platform each tool uses.

Payment & Security

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. All transactions are processed securely through our payment partners. We do not store your full card details.

Is my payment information secure?
Yes. All payments are processed through PCI-compliant, industry-standard secure payment systems. Your card details are encrypted and we never have access to your full card number.

Do you offer buy now, pay later?
We're currently exploring additional payment options. Check our checkout page for the latest available methods.

Why was my payment declined?
Payment declines are usually caused by insufficient funds, incorrect card details, or your bank's fraud prevention. Please check your details and try again, or contact your bank. If the problem persists, try a different payment method or contact us for help.

Warranty & Guarantees

Do your products come with a warranty?
Yes. All products sold by Pro Direct Tools are covered by our standard warranty. Some products also carry a manufacturer's warranty — details are included with the product or available on request. Warranty coverage is in addition to your statutory consumer rights.

How do I make a warranty claim?
Contact us at hello@prodirecttools.com with your order number, a description of the issue, and any relevant photos. We'll assess the claim and arrange a replacement, repair, or refund as appropriate.

What are my statutory rights?
Under the Consumer Rights Act 2015, you have the right to goods that are of satisfactory quality, fit for purpose, and as described. These statutory rights are not affected by any warranty or returns policy.

Account & Contact

How do I contact Pro Direct Tools?
Email us at hello@prodirecttools.com. We aim to respond to all enquiries within 1–2 business days.

Do you have a phone number?
Our primary contact method is email at hello@prodirecttools.com. This allows us to track and respond to every enquiry efficiently.

Who is behind Pro Direct Tools?
Pro Direct Tools is a trading name of Cresva Commerce Group Limited, a company registered in England and Wales (Company No. 16907083).

I have a question not covered here — what should I do?
Drop us an email at hello@prodirecttools.com and we'll get back to you within 1–2 business days.

Returns & Refunds

What is your returns policy?
You have 30 days from delivery to return your order for any reason, and returns are free. Items must be returned in their original, unused condition and packaging. Refunds are issued to your original payment method within 14 days of us receiving the returned goods.

How do I return an item?
Contact us at hello@prodirecttools.com with your order number and the reason for the return. We'll provide you with return instructions and, where applicable, a returns label.

Do I have to pay for return shipping?
No. Returns within 30 days are free, whether you've changed your mind or the item arrived faulty, damaged or incorrect. Just contact us first so we can arrange it.

My item arrived damaged or faulty — what should I do?
Please take clear photographs of the item and packaging, then contact us at hello@prodirecttools.com within 48 hours of delivery. Include your order number and photos. We'll arrange a replacement or full refund at no cost to you.

I received the wrong item — what should I do?
Contact us at hello@prodirecttools.com with your order number and a photo of the item received. We'll arrange collection of the incorrect item and send you the right one, or issue a full refund — whichever you prefer.

When will I receive my refund?
Refunds are processed within 14 days of us receiving the returned goods. It may take a further 3–5 business days for the refund to appear in your account, depending on your bank or card issuer.

Shipping & Delivery

Where do you deliver?
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We do not currently offer international shipping.

How long does delivery take?
Our products are shipped from UK-based stock. Standard orders are dispatched within 1–3 business days (next working day with Express) and delivered within 3–5 business days. Large or heavy items may take 5–7 business days.

How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Free delivery is available on qualifying orders — check our website for current thresholds.

How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to the carrier's tracking portal. If you haven't received a dispatch email within the expected processing time, check your spam folder before contacting us.

What happens if I'm not home when my order arrives?
The carrier may leave your parcel in a safe place or with a neighbour and will notify you. Some carriers offer the option to reschedule or redirect to a local collection point. If a delivery attempt fails and the parcel is returned to us, we'll contact you to arrange redelivery.

My order hasn't arrived — what should I do?
First, check your tracking link for the latest status. If the estimated delivery date has passed or tracking hasn't updated for several days, contact us at hello@prodirecttools.com with your order number and we'll investigate with the carrier on your behalf.