Frequently asked questions

Quick answers on battery compatibility, delivery and returns. Can't find what you need? Use live chat (9am–6pm UK time, Mon–Sat) or email hello@prodirecttools.com.

Compatibility & batteries

Will these tools work with my batteries?

Every product page lists the battery system it is compatible with: DeWalt, Makita or Milwaukee compatible 18V. Pick the tool that matches the batteries you already use.

Which battery system should I choose?

Choose the system your tools already use. Check the battery that came with your tool: DeWalt-compatible, Makita-compatible and Milwaukee-compatible batteries don't fit each other's tools.

Are these made by DeWalt, Makita or Milwaukee?

No. Pro Direct Tools products are compatible with those battery systems. Pro Direct Tools is independent and is not affiliated with, manufactured, licensed, approved or endorsed by DeWalt, Makita or Milwaukee.

Will your batteries work with my existing charger?

Each product page lists the battery models it is stated to fit. If your charger is made for those models, it should charge these batteries. If you're unsure, email hello@prodirecttools.com with your charger model.

Do batteries come with a charger?

Only the Battery + Charger Bundles and the tool kits include a charger. Twin packs, 4-packs and single batteries don't. Each product says exactly what's in the box.

What capacity are the batteries?

Capacity is shown on every product, for example 18V 8.0Ah or 18V 6.0Ah. See the batteries & chargers page to compare them.

Choosing your setup

Tool only, complete kit or pro kit?

Tool Only is the tool on its own, for the batteries and charger you already have. A 2-Battery Kit adds 2 batteries and a charger. 3- and 4-Battery Kits add 3 or 4 batteries and a dual charger. A Pro Kit pairs 2 or 3 tools on one set of batteries and a dual charger.

How do I know what's in the box?

Every kit lists its contents on the product page, including the number of batteries, their capacity and the charger.

Delivery

Where do you deliver?

We deliver to the United Kingdom (England, Scotland, Wales and Northern Ireland), the Republic of Ireland and Australia. New Zealand delivery is coming soon. Elsewhere, email hello@prodirecttools.com and we'll do our best to help.

How long does delivery take?

Standard orders are dispatched within 1–3 working days. Choose Express at checkout and orders placed before 6pm on a working day are dispatched the next working day. After dispatch, UK standard delivery usually takes 5–8 business days, large or heavy UK items 7–10, and the Republic of Ireland and Australia 8–10. DeWalt-compatible sprayers currently take longer because of high demand. Delivery times are estimates; see our shipping policy for the full table.

Is my order tracked?

Yes. Every order is tracked, and you'll get a dispatch email with tracking when it ships. You can also track your order here.

Do I pay extra charges in Australia?

No. Prices on our Australian store include 10% GST, and there are no extra GST, customs, import or brokerage charges on delivery.

Returns, faults & refunds

Can I return something if I change my mind?

Yes. You have 30 days from delivery to return your order for any reason, and returns are free. Items need to come back unused and in their original packaging. Start a return in our returns centre.

What if my item arrives damaged or develops a fault?

If it arrives damaged or develops a fault within 30 days of delivery, you're entitled to a full refund, repair or replacement under the Consumer Rights Act 2015. For faults after 30 days and within 6 months, we'll offer a repair or replacement first, and a refund if that isn't possible. Returns are free. Email hello@prodirecttools.com with photos and a short description.

Is there a warranty?

Yes. Our products come with a 12-month warranty from the date of delivery. This is in addition to your statutory rights. If something develops a fault, email hello@prodirecttools.com with your order number, photos and a short description and we'll repair, replace or refund it.

How do I start a return?
When will I get my refund?

Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 14 days of us receiving the goods. Your bank may take a little longer to show it. See our refund policy.

Paint sprayers

What can I spray?

Water-based fence paints, wood stains and treatments, and emulsions. Thicker paints may need thinning; follow the guidance on the tin.

Does it work on rough-sawn fencing?

Yes. Rough-sawn timber soaks up more product, so expect to use more than on smooth timber and give it a second coat where the tin recommends one.

How do I clean it?

Empty the pot, run clean water (or the cleaner the tin recommends) through it, then take the nozzle apart and rinse it.

Contact us

How can I get in touch?

Live chat is open 9am–6pm UK time, Monday to Saturday (closed Sunday). You can also email hello@prodirecttools.com any time, or use our contact page.