Shipping policy

Pro Direct Tools | Company No. 16907083 | hello@prodirecttools.com
Last updated: 18th September 2026

About Our Shipping

Pro Direct Tools is committed to getting your order to you quickly, safely, and reliably. This policy explains where we ship, how long delivery takes, what you'll pay, and what to do if something goes wrong.

Every order ships with tracking, so you can follow your parcel from dispatch to your door.

For any shipping-related queries, please contact us at hello@prodirecttools.com.

⚠️ Current delivery update — DeWalt-compatible sprayers

Due to exceptionally high demand, DeWalt-compatible sprayers are currently taking around 3 business days longer than usual to leave our warehouse.

Please allow 8–10 business days for UK + Ireland delivery on these items, with equivalent extensions on international routes (see the tables below).

All other products are unaffected and are shipping to our standard timeframes.

Your order will be dispatched as soon as stock is allocated, and you'll receive tracking the moment it ships. For an update on a specific order, email hello@prodirecttools.com.

Where We Ship

We currently deliver to:

• United Kingdom — England, Scotland, Wales, and Northern Ireland
• Republic of Ireland
• Australia — all states and territories

New Zealand delivery is coming soon. If you are in New Zealand and would like to be notified when we begin shipping to you, please email hello@prodirecttools.com.

If you are based elsewhere and wish to enquire about delivery, contact us at hello@prodirecttools.com and we will do our best to assist.

Processing Times

All orders are subject to a short processing period before dispatch:

You will receive a dispatch confirmation email with tracking information once your order has shipped. Business days are Monday to Friday, excluding public holidays.

Delivery Timeframes

Estimated timeframes once your order has been dispatched:

Delivery timeframes are estimates and are not guaranteed. Delays can occur during peak periods, extreme weather, or carrier disruption. We will always let you know as soon as we're aware of a delay.

Australia — What You Need to Know

We know that ordering from overseas can raise questions. Here's exactly how it works.

GST is already included — there is nothing more to pay

The price you see at checkout is the final price. All prices displayed on our Australian store include 10% GST.

You will not be asked to pay any additional GST, customs duty, import charges, or brokerage fees when your parcel arrives. We handle all of that before your order is dispatched. Your parcel will be delivered to your door with no further payment required.

Delivery

Australian orders are dispatched from our fulfilment partner and typically arrive within 10–14 business days of dispatch. Every order includes full tracking.

Please note that DeWalt-compatible sprayers are currently subject to an additional 3 business days' fulfilment time, so Australian orders for these items should be expected within approximately 13–17 business days of order. All other products are unaffected.

We deliver to all Australian states and territories. Deliveries to Western Australia, the Northern Territory, and Tasmania may take a few days longer than eastern-state metropolitan areas.

Christmas delivery

To receive your order before Christmas, please place it by:

• Friday 4 December 2026 — all standard products
• Friday 27 November 2026 — DeWalt-compatible sprayers, while the current delay remains in place

Orders placed after these dates will still be dispatched promptly, but we cannot guarantee arrival before 25 December. Delivery networks are at their busiest through December, so we recommend ordering earlier where possible.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. The full cost is always shown before you complete your purchase — there are no charges added afterwards.

• Free standard delivery may be available on qualifying orders — check our website for current thresholds and promotions
• Express delivery options, where available, are shown at checkout
• Large or freight items may incur a separate delivery charge, clearly displayed before you pay

Please note that express delivery does not shorten the additional fulfilment time currently affecting DeWalt-compatible sprayers. It will speed up transit once the item has been dispatched, but the item still needs to clear our warehouse first.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

• Your tracking number
• A link to the carrier's tracking portal
• An estimated delivery date

You can use this to monitor your delivery in real time. If you haven't received a dispatch confirmation within your expected processing window, please check your spam folder before contacting us.

Delivery Attempts & Safe Places

If you are not available at the time of delivery:

• Our carrier may leave your parcel in a safe place or with a neighbour, and will leave a notification card or send an SMS/email alert
• Many carriers allow you to reschedule delivery or redirect to a local collection point via their app or website
• If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange redelivery. A redelivery charge may apply

Please make sure your delivery address and contact details are correct when you order. We cannot be held responsible for failed deliveries resulting from incorrect information provided at checkout.

Damaged or Lost in Transit

Damaged items

If your order arrives visibly damaged, please:

1. Take clear photographs of the outer packaging and the damaged item, before opening fully where possible
2. Contact us at hello@prodirecttools.com within 48 hours of delivery
3. Include your order number and photos in your message

We will arrange a replacement or refund as quickly as possible and cover all associated costs.

Lost parcels

If your tracking hasn't updated for an unusual period, or your estimated delivery date has passed:

• Allow 2–3 additional business days in case of carrier delays
• Contact us at hello@prodirecttools.com and we will raise an investigation with the carrier on your behalf

We will keep you updated throughout and make sure you are not left out of pocket.

Incorrect Delivery Address

It is your responsibility to ensure your delivery address is correct when you place your order. If you spot an error, contact us at hello@prodirecttools.com as soon as possible.

We will do our best to amend the address before dispatch, but cannot guarantee changes once an order has been processed. We are not liable for failed or misdirected deliveries resulting from an incorrect address provided at checkout.

Signature on Delivery

Some orders — particularly higher-value items — may require a signature on delivery. This will be indicated in your dispatch confirmation where applicable.

If you would prefer to waive the signature requirement and authorise the carrier to leave your parcel in a safe place, please contact us before dispatch. Please note that doing so means we cannot be held responsible for loss or theft once the item has been delivered.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or the nature of the goods. Any restrictions applicable to a specific product will be noted on the product page. If you are unsure whether a product can be delivered to your address, please contact us before ordering.

Changes to Your Order

If you need to amend or cancel your order after placing it, contact us immediately at hello@prodirecttools.com. We will do our best to accommodate your request, but once an order has been dispatched we are unable to make changes and you will need to follow our standard Returns process.

Contact Us

Pro Direct Tools (Cresva Commerce Group Limited)
Email: hello@prodirecttools.com
Company No. 16907083
Registered in England & Wales

We aim to respond to all enquiries within 1–2 business days.